LICHTENSTEIN, Sharman; NGUYEN, Lemai; HUNTER, Alexia. Issues in IT Service-Oriented Requirements Engineering. Australasian Journal of Information Systems, Australia, v. 13, n. 1, 2005. DOI: 10.3127/ajis.v13i1.70. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/70. Acesso em: 6 dec. 2025.