RICHARDSON, Helen; HOPE, Beverley. The Role of Information Systems and Technology in Case Management: a case study in health and welfare insurance. Australasian Journal of Information Systems, Australia, v. 10, n. 2, 2003. DOI: 10.3127/ajis.v10i2.154. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/154. Acesso em: 24 nov. 2025.