HASAN, Helen; LINGER, Henry. Letting the public in: Dialectic tensions when governments use ICT to engage citizens. Australasian Journal of Information Systems, Australia, v. 24, 2020. DOI: 10.3127/ajis.v24i0.1897. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/1897. Acesso em: 5 dec. 2025.