YOUNG, Judy; GREGG, Paul; POLLARD, Carol. Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency. Australasian Journal of Information Systems, Australia, v. 15, n. 1, 2007. DOI: 10.3127/ajis.v15i1.180. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/180. Acesso em: 20 jan. 2026.