HOUGHTON, L.; LEDINGTON, P. The Evolution of Confusion: soft systems methodology and social theory revisited. Australasian Journal of Information Systems, Australia, v. 9, n. 2, 2002. DOI: 10.3127/ajis.v9i2.194. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/194. Acesso em: 4 dec. 2024.