RINTA-KAHILA, T.; PENTTINEN, E. Four Flavours of Customers: A dual-system perspective on self-service technology use . Australasian Journal of Information Systems, Australia, v. 25, 2021. DOI: 10.3127/ajis.v25i0.2671. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/2671. Acesso em: 4 dec. 2024.