PEREIRA , Ruben; VELEZ LAPÃO, Luís; SCALABRIN BIANCHI, Isaias; AMARAL, Daniel. Improving Emergency Department Through Business Process Redesign: An empirical study. Australasian Journal of Information Systems, Australia, v. 24, 2020. DOI: 10.3127/ajis.v24i0.2679. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/2679. Acesso em: 9 feb. 2026.