BHIMAVARAPU, Radhakrishna; MOHANTY, Pankaj Kumar; ACHARYA, Anitha; GUPTA, Manish. Interactive app-based services: Recovery evaluations and the mediating role of satisfaction in the relationship between customer-brand engagement and electronic word of mouth. Australasian Journal of Information Systems, Australia, v. 25, 2021. DOI: 10.3127/ajis.v25i0.3199. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/3199. Acesso em: 3 dec. 2025.