BOWEN, Paul; HEALES, Jon; SPEED, Anne. An Empirical Analysis of the Effect of Criticality, Complexity and Organisational Influence on Software Reliability. Australasian Journal of Information Systems, Australia, v. 8, n. 1, 2000. DOI: 10.3127/ajis.v8i1.253. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/253. Acesso em: 15 nov. 2025.