WORRALL, Les; REMENYI, Dan; MONEY, Arthur. A Methodology for Evaluating User Perceptions of the Delivery of ICT Services: a comparative study of six UK local authorities. Australasian Journal of Information Systems, Australia, v. 8, n. 1, 2000. DOI: 10.3127/ajis.v8i1.259. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/259. Acesso em: 15 nov. 2025.