TEUBNER, Rolf; KLEIN, Stefan. Planning and Designing Web- Based Electronic Commerce: a case study in the insurance industry. Australasian Journal of Information Systems, Australia, v. 6, n. 1, 1998. DOI: 10.3127/ajis.v6i1.331. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/331. Acesso em: 25 dec. 2025.