BACON, C. James. Cinderella Gets an Invitation: recognising and organising systems maintenance and support. Australasian Journal of Information Systems, Australia, v. 1, n. 1, 1993. DOI: 10.3127/ajis.v1i1.427. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/427. Acesso em: 15 nov. 2025.