EVERARD, A.; MCCOY, S. Effect of Presentation Flaw Attribution on Website Quality, Trust, and Abandonment. Australasian Journal of Information Systems, Australia, v. 16, n. 2, 2010. DOI: 10.3127/ajis.v16i2.516. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/516. Acesso em: 23 nov. 2024.