BORMAN, M. A multi-dimensional framework to assist in the design of successful shared services centres. Australasian Journal of Information Systems, Australia, v. 17, n. 2, 2012. DOI: 10.3127/ajis.v17i2.523. Disponível em: https://ajis.aaisnet.org/index.php/ajis/article/view/523. Acesso em: 23 nov. 2024.