Young, Judy, Paul Gregg, and Carol Pollard. “Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency”. Australasian Journal of Information Systems 15, no. 1 (November 1, 2007). Accessed January 20, 2026. https://ajis.aaisnet.org/index.php/ajis/article/view/180.