How do ICT project managers manage project knowledge in the public sector? An empirical enquiry from the Victorian Public Sector in Australia

Authors

  • Yakub Karagoz Victoria University
  • Axel Korthaus Victoria University
  • Naomi Augar RMIT University

DOI:

https://doi.org/10.3127/ajis.v20i0.1313

Keywords:

ICT, project manager, project management, projects, knowledge, knowledge management, public sector, case study

Abstract

Projects are temporal organisation forms that are highly knowledge-intensive and play an important role in modern public (and private) sector organisations. The effective and efficient creation, dissemination, application and conservation of relevant knowledge are a critical success factor in the management of projects. Yet, project management (PM) and knowledge management (KM) are two distinct disciplines. This paper explores the relationship between PM and KM by analysing the literature at the intersection of those disciplines and presenting the empirical results of a case study of the Victorian Public Sector (VPS) in Australia. A series of 14 interviews were conducted to explore how ICT project managers manage project knowledge across the departments of the VPS. Findings show a strong preference among the participants for informal, face-to-face interactions and agile approaches to facilitate knowledge transfer and creation in ICT project environments.

Author Biographies

Yakub Karagoz, Victoria University

HDR Candidate, College of Business

Axel Korthaus, Victoria University

Senior Lecturer, Information Systems, College of Business

Naomi Augar, RMIT University

Senior Lecturer, Information Systems, School of Business IT and Logistics

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Published

2016-10-12

How to Cite

Karagoz, Y., Korthaus, A., & Augar, N. (2016). How do ICT project managers manage project knowledge in the public sector? An empirical enquiry from the Victorian Public Sector in Australia. Australasian Journal of Information Systems, 20. https://doi.org/10.3127/ajis.v20i0.1313

Issue

Vol. 20 (2016)

Section

Research Articles

License

AJIS publishes open-access articles distributed under the terms of a Creative Commons Non-Commercial and Attribution License which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited. All other rights including granting permissions beyond those in the above license remain the property of the author(s).