Understanding Support - lessons from a case study

Authors

  • Chris Sauer University of New South Wales, Australia

DOI:

https://doi.org/10.3127/ajis.v1i1.433

Keywords:

case study, support, success, failure, framework

Abstract

Support from top management and others is agreed to be an important factor in information systems success and failure, but little is written about how it has its effect and how it might be managed to a project's advantage. A recently developed conceptual framework is described. It covers the nature and forms of support, the way support affects project outcomes, the bases on which support is provided, and the strategies by which support may be managed. The framework is used to analyse a case study in several stages. At the end of the analysis of each stage, the framework's utility is assessed in terms of its explanatory value and the practical advice it suggests. Areas for further research are identified.

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Published

1993-09-15

How to Cite

Sauer, C. (1993). Understanding Support - lessons from a case study. Australasian Journal of Information Systems, 1(1). https://doi.org/10.3127/ajis.v1i1.433

Issue

Vol. 1 No. 1 (1993)

Section

Research Articles

License

AJIS publishes open-access articles distributed under the terms of a Creative Commons Non-Commercial and Attribution License which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited. All other rights including granting permissions beyond those in the above license remain the property of the author(s).