From Automation to Autonomisation: How to Capitalise on Empowered Processes
DOI:
https://doi.org/10.3127/ajis.v29.6059Keywords:
Provocation, Business process management, Process design, Process autonomisation, Agile- BPM, Data-driven-BPM, Artificial intelligenceAbstract
Process automation has been a cornerstone of organisational success, driving competitiveness through enhanced effectiveness and efficiency. While automation remains a key focus, the rise of artificial intelligence (AI), machine learning (ML) and the Internet of Things (IoT) provides entirely new process design options and as such demands new skills and approaches in Business Process Management (BPM) to maintain relevance and competitiveness. This paper extends current BPM paradigms by introducing the concept of “process autonomisation,” a new paradigm that empowers organisations to make decisions autonomously using real-time data and adaptive business contexts. By critically examining existing BPM methodologies and highlighting key innovations, we propose strategies for evolving process management frameworks - emphasising agility, data-driven decision-making, and seamless digital integration. To thrive in the digital age, we argue, organisations must rethink their BPM practices. We call on both academic and industry stakeholders to collaborate on pioneering advancements in BPM and co-develop a roadmap that will help organisations align their process management with the ongoing digital transformation reshaping industries.
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